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Frequently asked questions

What’s included?

Each scoop includes 10–15 hand-selected items from our curated collection of goodies.

Items may include lifestyle accessories, stationery, toys, and similar surprise items.

Some items may contain small parts. Adult supervision is required for children 12 and under.

Return Policy

All purchases are final sale.

Due to the mystery nature of our products, we do not accept returns, exchanges, or refunds for any reason.
Once an order is placed, it cannot be changed, canceled, or refunded.
After an order has shipped, Pixie Scoop is not responsible for lost, stolen, delayed, or damaged packages. Any shipping issues must be handled directly with the carrier.
If you need to change your shipping address, please contact Pixie Scoop immediately. We will do our best to update it before the order is shipped.
Pixie Scoop is not responsible and will not issue refunds for orders shipped to an incorrect address provided by the customer or for packages marked lost or misdelivered by the carrier.

Product desclaimer.

Each scoop is a magical mystery mix, carefully curated just for you. Images and videos are shown as examples to give you a feel for the experience, but every scoop is uniquely packed and may vary by theme, availability, and size. At Pixie Scoop, every order is a surprise—specific items are not guaranteed unless clearly stated in the product description.

Shipping?

Order Processing: Once your purchase is complete, Pixie Scoop will begin preparing your order with care.
Shipping Origin: All orders are shipped from the United States.
Shipping Rates: Shipping times and costs may vary depending on your location.
Delivery Time: Orders typically arrive within 7–14 business days, depending on the carrier and destination.
Shipping Confirmation: You will receive an email notification once your package has been shipped.
Carrier Responsibility: Delivery times may vary based on the shipping carrier.

Can I request a theme?

There are no specific themes, as everything is mystery-based.

You may leave a note or send an email including:Your favorite color(s)

You may also include exclusions:Up to 2 items you do not want included

Please keep your response clear and concise when submitting your preferences.

Safety Desclaimer

Products are for personal use only; Pixie Scoop is not liable for any allergic reactions, side effects, or damages caused by the use of our products. By ordering, you accept these terms.

Important: Some items may contain small parts. Please supervise children under 12 years old.

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Products

GOLDEN GLOW MYSTERY SCOOP

GOLDEN GLOW MYSTERY SCOOP

$19.97 USD

Regular price Sale price $19.97 USD
LITTLE TWINKLE MYSTERY SCOOP

LITTLE TWINKLE MYSTERY SCOOP

$19.97 USD

Regular price Sale price $19.97 USD
Lucky Hatch

Lucky Hatch

$9.97 USD

Regular price Sale price $9.97 USD
Mystery Spin

Mystery Spin

$9.97 USD

Regular price Sale price $9.97 USD